Privacy Policy

Privacy Policy for Couchman Alarms

Last updated: 14/11/2024

Couchman Alarms Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (couchmanalarms.co.nz) and use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: When you fill out forms on our website, including booking or enquiry forms, we may collect personal details such as your name, email address, phone number, and other relevant information related to your booking or enquiry.
• Automatically Collected Information: We use Google Analytics and similar tracking technologies to gather anonymised data about your device, browsing actions, and patterns. This may include your IP address, browser type, and the pages you visit on our website.
• Cookies and Similar Technologies: Our website uses cookies to enhance your experience, store your preferences, and provide relevant content. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

Your information is used in the following ways:

• To respond to enquiries and manage bookings for our facilities.
• To analyse website traffic and improve our content and services.
• To communicate with you about updates, services, or promotional offers, if you’ve opted in.
• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing Personal Data

We process personal data based on:

• Consent: When you submit information to us through forms on our website, you consent to our collection and use of your personal information for the purposes listed above.
• Legitimate Interests: We may process data based on our legitimate interest to monitor and improve our website’s performance and security.
• Legal Compliance: When necessary, we may process data to fulfil our legal obligations under New Zealand law, GDPR, and other relevant privacy regulations.

4. Data Retention and Storage

• Form Submissions: Data submitted through forms is securely stored in our website’s database and retained only for as long as needed for the purpose for which it was collected or as required by law.
• Cookies: Cookies are stored based on their expiration period, which may vary. Session cookies are deleted when you close your browser, while persistent cookies remain until they expire or are deleted.
• Data Security: We implement strong security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our website and database are protected by industry-standard security protocols.

5. User Rights

You have the following rights under the New Zealand Privacy Act and GDPR:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request the correction of inaccurate personal information.
• Right to Erasure: You may request the deletion of personal information we hold about you, subject to any legal obligations.
• Right to Object: You may object to the processing of your personal data, especially in cases where data is processed based on legitimate interests.
• Right to Data Portability: You may request a copy of your data in a portable format.

To exercise these rights, please contact us at [Your Contact Information]. We will respond within a reasonable timeframe, in compliance with applicable laws.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information:

• To service providers who assist with our business operations (e.g., analytics providers, data storage providers), under strict confidentiality agreements.
• If required by law, such as responding to a subpoena or other legal request.

7. International Data Transfers

As a New Zealand-based company, we primarily process data within New Zealand. However, some of our service providers may be located outside New Zealand, in which case we ensure they have adequate privacy protections in place, compliant with GDPR and other international standards.

8. Cookie Policy

Our website uses cookies and similar technologies to personalise your experience and improve functionality. By continuing to use our website, you consent to the use of cookies as described in this policy. You can manage or disable cookies in your browser settings, although this may impact your website experience.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date of the latest update will be indicated at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Couchman Alarms Limited
Email: admin@couchmanalarms.co.nz
Address: 26 David Street, Palmerston North

Or use the form on our contact page